Terms of use
Last updated: 17 June 2016 (historical document).
This is an archival translation of Parcero’s terms (Colombia). The live marketplace no longer operates.
1. Legal capacity. Users had to be able to enter contracts under Colombian law.
2. Registration and use. Access used Facebook, Google+, or Microsoft accounts, plus delivery data needed to fulfill orders.
3. Changes to the agreement. Parcero could update terms; continued use meant acceptance.
4. Payment methods. Cash or card at delivery — not inside the app.
5. Consent and availability. An order was an offer subject to stock and coverage.
6. Prices and validity. Prices and shipping shown in the app at the time of the order.
7. Promotions. Subject to the rules published with each campaign.
8. Dispatch. Delivery windows and fees depended on zone and time of day.
9. Withdrawal / returns. Claims followed the published return and right-of-withdrawal policy.
10. Wrong product. Contact support with the order detail for replacement or refund rules then in force.
11. Missing items. Same process as a wrong-product claim.
12. Warranty, repair, or refund according to Colombian consumer rules applicable at the time.
13. Liability. Parcero was not liable beyond what the law required for a platform connecting customers, suppliers, and couriers.
14. Third-party IP. Brands and product images belonged to their owners.
15. Governing law. Republic of Colombia.
The Spanish original in this archive is the wording published in 2016.